Privacy Policy

1. Who We Are

AiSynapse is a UK-based AI automation and infrastructure company. For data protection purposes, AiSynapse is the data controller for personal information collected through this website. You can contact us regarding data protection matters via our contact page.

2. Information We Collect

We may collect the following information when you submit an enquiry or book an AI Audit:

• Full name and job title
• Company name and size
• Email address and phone number
• Information you provide about your business challenge
• Technical data (IP address, browser type) collected automatically via server logs

3. How We Use Your Information

We use your information to:

• Respond to your enquiry and schedule your free AI Audit
• Provide our services under a contract with you
• Send service-related communications
• Improve our website and services
• Comply with legal obligations

Our lawful basis for processing is legitimate interest (responding to enquiries) and contract performance (delivering services). We do not use your data for automated decision-making or profiling.

4. Data Retention

We retain enquiry data for up to 2 years. Client data is retained for the duration of the contract plus 6 years in accordance with UK tax and legal requirements. You may request deletion at any time where no legal obligation requires retention.

5. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request erasure of your data
• Object to processing
• Request restriction of processing
• Data portability

To exercise any of these rights, please contact us via our contact page. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

6. Third Parties & Data Transfers

We do not sell your personal data. We may share data with trusted service providers (e.g. our CRM and email platform) who process data on our behalf under data processing agreements. All processors are required to maintain appropriate security measures. We do not transfer personal data outside the UK/EEA without appropriate safeguards.

7. Cookies

This website uses only essential technical cookies required for the site to function. We do not use tracking or advertising cookies. No third-party analytics scripts are loaded without your consent.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified on this page with an updated date. Continued use of our website after changes constitutes acceptance.

9. Contact Us

For any data protection queries, please use our contact page. We aim to respond to all data protection requests within 30 days.